What we do

AI agents that

on any customer-facing channel

We design them, integrate them with your stack, run them in production at enterprise scale, and stay on the hook for the outcome. Voice, WhatsApp, SMS, web, email. Live in 30 days.

Time to production30days
ROI achieved10×
Uptime SLA99.9%
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001In production with
Discovery 
002The problem

Your business runs on conversations. They just don't scale.

Every sale, every collection, every booking, every support query — it's a conversation. But teams can only handle so many at once, and quality drops as volume grows. You're either capping growth or stretching resources thin. Often both.

AI should be the answer. But deploying it isn't simple. Integration, compliance, escalation logic, data flows, channel management — the operational complexity is where most AI projects stall.

The model is the easy part. Making it work inside a real business is what takes expertise.

That's where we come in

003What makes us different

We build the system around the AI.

Most AI companies hand you a model, a dashboard, and a support email. We take ownership of the entire conversation workstream.

01

Channel-native, not bolted on

Built on WhatsApp Business API and voice infrastructure from the ground up. Customers interact where they already are.

02

Omnichannel at scale

WhatsApp, Voice, Web, Facebook, Email, Telegram, Instagram. Thousands of concurrent conversations from one platform.

03

Enterprise-grade from day one

Financial services, healthcare, telecoms. POPIA, GDPR, ISO 27001. Baked in, not bolted on.

04

Secure knowledge base

Enterprise RAG with secure document storage. Your data never leaves your environment.

05

Outcome-oriented, not seat-based

We don't sell licences. We deploy agents that deliver results: collections, conversions, bookings, resolution rates.

06

Hyper-personalisation

Every conversation is data. Our agents learn from thousands of interactions, building understanding that compounds over time.

004The platform

One platform. Every channel.

Not a chatbot on your website. A system that plugs into your infrastructure, reaches customers where they are, and delivers measurable outcomes.

01VoiceNatural inbound & outbound calls with live interruption handling.Sub-700ms
02WhatsAppRich messaging with media, buttons and payment flows.Business API
03SMSTwo-way text at scale across every global carrier.Global
04EmailAutomated email handling with full conversation context.Threaded
05Web chatEmbeddable on any site. One script tag, full context.1-line install
06SocialFacebook, Instagram and more — DMs, comments and posts.DM + comments
005How we work

From use case to production in 30 days.

Demos are easy. Enterprise-wide deployment is a different beast. Our process ensures you get to measurable results, fast.

1Identify

Find the highest-value conversation workstream

Collections, sales, onboarding, support — we start where a conversation is already costing you money.

Week 1
2Design

Map flows, integrations, and escalation

Conversation flows, integration points, compliance requirements, and human escalation logic — specified before code.

Week 1–2
3Deploy

Launch agents across every channel

Live on WhatsApp, voice, and web — integrated into your existing CRM, ticketing, and payments stack.

Week 2–4
4Optimise

Improve on real data, continuously

Conversation-level analytics, conversion metrics, and feedback loops drive weekly performance gains.

Ongoing

006Testimonials

What operators say.

The speed at which Nineteen58 deploys and iterates on AI agents is remarkable. They have not only improved our contact centre efficiency but also the overall customer experience.
AL
Alyssa van Loggerenberg
CFO · Metroprop Energy Solutions
Nineteen58 has exceeded our expectations, delivering outstanding results in a channel we'd never tried and achieving record-breaking outcomes in an area we'd never seen such high performance.
NW
Nicolene van Wyk
CVM Specialist · uConnect Mobile
007Pricing

Outcome-based, not seat-based.

We don't sell licences. We deploy agents that deliver results. Choose outcome-based or usage-based pricing.

Preferred

Outcome-based

Pay on results

We only get paid when you see success. Full platform access with shared risk. Our preferred model.

  • Unlimited agents & conversations
  • All channels included
  • Success-based billing
  • Shared risk model
  • Dedicated success team
  • Custom SLAs & integrations
  • Quarterly business reviews
Book a call

Usage-based

From $10,000/mo

Minimum spend commitment with predictable monthly pricing that scales with your conversation volume.

  • Unlimited agents & conversations
  • All channels included
  • Predictable monthly cost
  • Volume discounts available
  • 24/7 priority support
  • Custom integrations
  • Dedicated CSM
Book a call
008FAQ

Enterprise questions.

01What does the implementation process look like?+
From use case to production in 30 days. We identify your highest-value conversation workstream, design the flows, deploy the agents, and continuously optimise based on real data.
02How do you handle data security and compliance?+
POPIA, GDPR, ISO 27001 — baked in, not bolted on. We support data residency requirements and offer single-tenant deployments.
03What enterprise integrations do you support?+
CRM, payments, booking systems, and any REST API. We integrate natively with Salesforce, SAP, ServiceNow, Zendesk, plus enterprise SSO (SAML/OIDC) and SCIM provisioning.
04How is this different from a chatbot?+
Most AI companies hand you a model, a dashboard, and a support email. We take ownership of the entire conversation workstream — from design to deployment to optimisation. The AI is one component.
05How does pricing work?+
Two models: outcome-based (our preferred) where we only get paid on results, and usage-based starting at $10,000/mo minimum spend for predictable billing. Both include full platform access. Start with a 30-day proof of value — measurable results, or walk away.
009Get started

Let's find the conversation that's costing you the most.

30-day proof of value. One workstream. Measurable results, or walk away.

99.9% Uptime SLA · Enterprise support included