Financial Services
Edgar's Financial Services
Achieved a 200% higher collection rate than traditional call centres, proving the efficiency of AI-driven customer engagement.
Challenge
Scaling debt collection operations while maintaining compliance standards and reducing operational costs.
Solution
Deployed AI agents across WhatsApp and voice channels to handle collections conversations at scale, with full integration into existing CRM and payment systems.
Result
Collection rates doubled compared to traditional call centre operations, with significant cost reduction and improved compliance tracking.